The health of our Property Guardians and Guardian management team is our top priority.
We continue to follow the latest government advice surrounding Coronavirus in the UK and are adapting our service and operations to best service our property guardians and staff at this time. Our focus is on maintaining our service level whilst keeping everyone safe.
Communal living as a Property Guardian – Covid-19
We are closely monitoring the Covid-19 pandemic and wanted to issue some guidance to our property guardians to ensure government guidelines are being followed in communal settings.
Where possible, we have restricted access to our guardian communal spaces and placed signage in areas which need to stay open for access advising guardians not to congregate.
We are advising guardians to:
– Maintain a 2m distance from other guardians
– Ensure hands are washed regularly and thoroughly
– Coordinate the use of shared kitchens to minimise the time spent in the same room. Always clean up after yourselves and use antibacterial solutions on surfaces after use.
We will give 48 hours notice before completing property visits. We will also call you on the day of inspection to ensure you are aware and for further confirmation.
With reduced property management capacity, we will only be able to deal with emergency maintenance and security tasks.
On entering the your space, our team have requested that you temporary clear the areas that we are inspecting and allow for 2m distance between yourselves and our property managers.
Viewings on new spaces are currently on hold. We are carrying out virtual tours and have footage of all available rooms.
In line with government guidelines, visitors are not permitted in our buildings. If your property has areas of outdoor space, please follow the governments latest guidance on garden visits.
Any property guardians needing to self-isolate should stay in their individual rooms with the door closed. They should only use shared living spaces such as kitchens, bathrooms and living areas when necessary. We will work with you to make the appropriate arrangements.
Please only call 111 if you require significant care or assistance. You do not need to call 111 to self-isolate. Please self-isolate if you present any of the symptoms, no matter how mild. You will need to self-isolate for 7 days from when the symptoms started.